Privacy Policy
Off The Ladder LLC
Off The Ladder LLC
Website: www.offtheladder.org
Last Updated: February 18, 2026
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1. INTRODUCTION
Off The Ladder LLC ("Company," "we," "us," or "our") is committed to protecting the privacy of our website visitors, students, customers, and users ("you" or "your"). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website at www.offtheladder.org, our course portal at courses.offtheladder.org, or interact with any of our Services.
This Privacy Policy should be read in conjunction with our Terms and Conditions, located at https://courses.offtheladder.org/Terms-and-Conditions.
By accessing our website, creating an account, making a purchase, subscribing to communications, or otherwise using our Services, you consent to the collection, use, and processing of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.
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2. INFORMATION WE COLLECT
We collect information in the following categories:
2.1 Information You Provide Directly
When you create an account, make a purchase, contact us, subscribe to our email list, or otherwise interact with our Services, we may collect:
• Full name
• Email address
• Mailing address
• Phone number
• Payment and billing information (processed and stored by our third-party payment processors; we do not store full credit card numbers)
• Account login credentials
• Any information you voluntarily provide through support inquiries, contact forms, surveys, feedback, coaching intake forms, or community interactions
2.2 Information Collected Automatically
When you visit our website or use our platform, certain information may be collected automatically through cookies, pixels, and similar technologies, including:
• IP address
• Browser type and version
• Operating system
• Device type and identifiers
• Pages visited, time spent on pages, and navigation paths
• Referring website or source
• Date and time of access
• Course progress, lesson completion data, and platform activity
• Click-through data and interaction with emails
2.3 Information from Third-Party Platforms
We may receive information about you from third-party platforms and services we use to operate our business, including:
• Kajabi (course hosting and email): account activity, course progress, email engagement data
• Stripe (payment processing): transaction and billing data necessary to process your payments
• Advertising platforms (see Section 5): interaction data related to our advertisements
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3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
3.1 Service Delivery and Account Management
• To create and manage your account
• To process purchases and payments
• To grant access to purchased courses, digital products, and coaching services
• To deliver course content, materials, and resources
• To track your course progress and provide a personalized learning experience
• To communicate with you regarding your account, purchases, and access
3.2 Customer Support
• To respond to your inquiries, support requests, and feedback
• To resolve technical issues and troubleshoot problems
• To process refund requests in accordance with our Terms and Conditions
3.3 Marketing and Communications
• To send you marketing emails, newsletters, promotional offers, and updates about new products and services (with your consent or where permitted by applicable law)
• To personalize marketing content based on your interests and engagement
• To notify you of policy changes, service updates, or important account-related information
3.4 Advertising and Analytics
• To deliver targeted advertisements on third-party platforms
• To measure and analyze the effectiveness of our marketing campaigns
• To understand how users interact with our website and Services
• To improve our website, content, products, and user experience
3.5 Business Operations
• To comply with legal obligations, enforce our Terms, and protect our rights
• To detect and prevent fraud, abuse, and unauthorized access
• To conduct internal analytics, research, and business planning
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4. COOKIES AND TRACKING TECHNOLOGIES
4.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website. We use cookies and similar tracking technologies (pixels, tags, web beacons) to collect information, improve your experience, and support our advertising efforts.
4.2 Types of Cookies We Use
• Essential Cookies: Required for the basic functionality of our website and platform, including account login, course access, and payment processing. These cannot be disabled without impacting your ability to use our Services.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting information about pages visited, time on site, and navigation patterns. This data is used in aggregate to improve our website and Services.
• Advertising and Tracking Cookies: Used to deliver relevant advertisements to you on third-party platforms and to measure the performance of our advertising campaigns. These include:
— Meta Pixel (Facebook/Instagram): We use the Meta Pixel to track conversions from Meta ads, build targeted audiences for future ads, and remarket to people who have taken actions on our website. Data collected may include pages visited, purchases made, and other website interactions. For more information, see Meta's Data Policy at https://www.facebook.com/privacy/policy.
— Google Tracking Tags (Google Analytics / Google Ads): We use Google tracking technologies to analyze website traffic, measure ad performance, and deliver targeted ads through the Google advertising network. Data collected may include pages visited, session duration, device information, and conversion events. For more information, see Google's Privacy Policy at https://policies.google.com/privacy.
— TikTok Pixel: We use the TikTok Pixel to track conversions from TikTok ads, build targeted audiences for future ads, and measure the performance of our advertising campaigns. Data collected may include pages visited, purchase events, and other website interactions. For more information, see TikTok's Privacy Policy at https://www.tiktok.com/legal/page/us/privacy-policy/en.
— LinkedIn Insight Tag (LinkedIn Pixel): We use the LinkedIn Insight Tag to track conversions from LinkedIn ads, retarget website visitors, and gain insights about our audience demographics. Data collected may include pages visited, professional demographic data, and conversion events. For more information, see LinkedIn's Privacy Policy at https://www.linkedin.com/legal/privacy-policy.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences and settings.
4.3 Managing Cookies
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may impair your ability to access or use certain features of our Services.
You may also opt out of certain advertising cookies through the following:
• Meta: https://www.facebook.com/adpreferences
• Google: https://adssettings.google.com
• LinkedIn: https://www.linkedin.com/psettings/advertising
• General Opt-Out: https://optout.aboutads.info or https://www.youronlinechoices.com
4.4 Do Not Track Signals
Some browsers offer a "Do Not Track" (DNT) setting. There is currently no industry standard for how companies should respond to DNT signals. At this time, our website does not respond to DNT signals. However, you may manage tracking through the cookie controls described above.
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5. ADVERTISING AND REMARKETING
We may use the advertising platforms described in Section 4.2 to:
• Show you advertisements for our products and services on third-party platforms (Facebook, Instagram, Google, LinkedIn, and others)
• Create "lookalike" or "similar" audiences based on the characteristics of our existing customers
• Retarget visitors who have interacted with our website or specific pages
• Measure the effectiveness of our advertising campaigns
These platforms may collect and use data about your activity on our website in accordance with their own privacy policies. We encourage you to review the privacy policies of each platform linked in Section 4.2.
We do not sell your personal information to advertisers. Data shared with advertising platforms is used solely for the purpose of delivering and measuring our advertising campaigns.
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6. HOW WE SHARE YOUR INFORMATION
We do not sell, rent, or trade your personal information to third parties.
We may share your information only in the following limited circumstances:
6.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our business and delivering our Services. These providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with applicable privacy laws. Current service providers include:
• Kajabi — Course hosting, email delivery, and student management (https://kajabi.com/policies/privacy)
• Stripe — Payment processing (https://stripe.com/privacy)
6.2 Advertising Platforms
As described in Sections 4 and 5, limited data may be shared with advertising platforms (Meta, Google, LinkedIn) through pixels and tracking tags for the purpose of ad delivery and measurement.
6.3 Legal Requirements
We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, the safety of others, investigate fraud, or respond to a lawful request.
6.4 Business Transfers
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of the business transaction. We will notify you of any such transfer and any changes to this Privacy Policy.
6.5 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
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7. DATA RETENTION
7.1 Retention Period. We limit the collection of personal data to what is adequate, relevant, and reasonably necessary, and retain your personal information for as long as your account is active or as needed to provide you with our Services, fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7.2 Post-Account Closure. If you request deletion of your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law, necessary to complete a transaction, or needed to enforce our Terms.
7.3 Marketing Data. If you unsubscribe from marketing communications, we will retain your email address on our suppression list to ensure we do not send you future marketing emails.
7.4 Payment Records. Transaction records may be retained for a minimum of seven (7) years to comply with tax and financial reporting obligations.
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8. DATA SECURITY
8.1 Security Measures. We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction. These measures include secure hosting through our platform providers, encrypted payment processing through Stripe, and restricted access to personal data.
8.2 No Guarantee. While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee the absolute security of your personal information. You acknowledge that you provide your personal information at your own risk.
8.3 Your Responsibility. You are responsible for maintaining the security of your account credentials and for any activity that occurs under your account. Please notify us immediately at support@offtheladder.org if you suspect unauthorized access.
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9. YOUR RIGHTS AND CHOICES
Depending on your location and applicable law, you may have certain rights regarding your personal information:
9.1 Access and Portability. You may request a copy of the personal information we hold about you.
9.2 Correction. You may request that we correct any inaccurate or incomplete personal information.
9.3 Deletion. You may request that we delete your personal information, subject to certain legal exceptions (such as retention required for tax compliance or ongoing disputes).
9.4 Opt-Out of Marketing. You may opt out of receiving marketing emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us at support@offtheladder.org. Please note that even if you opt out of marketing communications, we may still send you transactional or account-related communications (such as purchase confirmations, access updates, and policy changes).
9.5 Cookie Preferences. You may manage your cookie preferences as described in Section 4.3.
9.6 Exercising Your Rights. To exercise any of the rights described above, please contact us at support@offtheladder.org. We will respond to your request within thirty (30) days or as required by applicable law. We may need to verify your identity before processing your request.
9.7 Non-Discrimination. We will not discriminate against you for exercising your privacy rights.
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10. CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale or sharing of your personal information (we do not sell your personal information)
• The right to correct inaccurate personal information
• The right to limit the use of sensitive personal information
• The right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us at support@offtheladder.org. You may also designate an authorized agent to make a request on your behalf.
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11. COLORADO PRIVACY RIGHTS
As a Colorado-based business, we acknowledge the Colorado Privacy Act (CPA). If you are a Colorado resident, you may have rights including:
• The right to access your personal data
• The right to correct inaccuracies in your personal data
• The right to delete your personal data
• The right to obtain a portable copy of your personal data
• The right to opt out of targeted advertising, the sale of personal data, or profiling
To exercise these rights, contact us at support@offtheladder.org. If we decline your request, you may appeal by contacting us at the same email address.
Universal Opt-Out Mechanisms: As required by the Colorado Privacy Act, we honor opt-out requests submitted through recognized Universal Opt-Out Mechanisms, including the Global Privacy Control (GPC) browser signal. If your browser or browser extension is configured to send a GPC signal, we will treat that signal as a request to opt out of the use of your personal data for targeted advertising. You can learn more about GPC and how to install it at globalprivacycontrol.org. Please note that the GPC signal is device- and browser-specific; you will need to configure it separately on each device and browser you use.
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12. INTERNATIONAL USERS
12.1 Data Processing Location. Our Services are operated from the United States. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those of your country.
12.2 European Economic Area (EEA), United Kingdom, and Switzerland. If you are located in the EEA, UK, or Switzerland, we process your personal data based on the following legal bases:
• Consent: Where you have provided consent for specific processing activities (e.g., marketing communications, cookies)
• Contractual Necessity: Where processing is necessary to fulfill our obligations under a contract with you (e.g., delivering purchased courses)
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided those interests do not override your rights
• Legal Compliance: Where processing is required to comply with applicable law
You may have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and to object to processing. To exercise these rights, contact us at support@offtheladder.org.
12.3 Consent to Transfer. By using our Services, you consent to the transfer of your information to the United States and its processing as described in this Privacy Policy.
We rely on Standard Contractual Clauses (SCCs) approved by the European Commission and/or the EU-U.S. Data Privacy Framework as the legal basis for international data transfers to the United States. Where applicable, our service providers maintain their own transfer mechanisms in compliance with GDPR Chapter V.
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13. CHILDREN'S PRIVACY
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe a child under 18 has provided us with personal information, please contact us immediately at support@offtheladder.org and we will promptly delete any and all information.
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14. EMAIL COMMUNICATIONS
14.1 Transactional Emails. We will send you transactional emails related to your account, purchases, course access, and support inquiries. These communications are necessary for the delivery of our Services and cannot be opted out of while you maintain an active account.
14.2 Marketing Emails. With your consent or where permitted by law, we may send you marketing emails, newsletters, and promotional communications about our products, services, and offerings. You may unsubscribe at any time using the "unsubscribe" link in any marketing email or by contacting us at support@offtheladder.org.
14.3 Email Service Providers. Our email communications are delivered through third-party platforms, currently Kajabi. These providers may process your email address and engagement data (opens, clicks) on our behalf. Please refer to their privacy policies for more information.
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15. THIRD-PARTY LINKS AND SERVICES
Our website and course materials may contain links to third-party websites, tools, platforms, and resources. This Privacy Policy applies only to our Services. We are not responsible for the privacy practices, content, or security of any third-party websites or services. We encourage you to review the privacy policies of any third-party services you access through our platform.
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16. DATA BREACH NOTIFICATION
In the event of a data breach that compromises your personal information and poses a risk to your rights and freedoms, we will notify affected users and relevant authorities as required by applicable law. Notification will be provided via email and/or a prominent notice on our website within the timeframes required by applicable law.
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17. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time at our sole discretion. Changes will be posted on this page at https://courses.offtheladder.org/privacy-policy with the "Last Updated" date revised accordingly. Material changes will be communicated via notice on our website. Your continued use of our Services after any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.
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18. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, including requests to access, correct, or delete your personal information, please contact us at:
Off The Ladder LLC
Email: support@offtheladder.org
Contact Page: https://courses.offtheladder.org/contact
Data Requests: support@offtheladder.org
We will respond to all privacy-related inquiries within thirty (30) days.
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19. ACKNOWLEDGMENT
By using our Services, you acknowledge that you have read, understood, and agree to the collection, use, and processing of your information as described in this Privacy Policy.
